Return & Refund Policy
Learn about our returns and refund processes.
At Gramathu Soup, we take great care to ensure that every product is packed safely and reaches you in good condition.
Since our products are food and consumable items, we generally do not accept returns once the products have been delivered.
However, if something goes wrong with your order, we are here to help.
1. Damage & Wrong-Item Guarantee
Your satisfaction matters to us.
For hygiene and food-safety reasons, we cannot accept regular returns of food products once they have left our facility. However, if your order arrives damaged, leaking, expired or contains an incorrect item, we will work to resolve the issue promptly.
If you receive a damaged or incorrect product, simply send us clear photographs of the product and packaging within 48 hours of delivery through WhatsApp at +91 7305778777.
After reviewing the issue, we may provide:
- A free replacement, or
- A full refund for the affected product
No complicated forms. No unnecessary hassle. We'll work to make it right.
2. We Accept Complaints For
You can contact us if you receive:
- A wrong product
- A damaged product
- A leaking product
- An expired product
- A product that is not suitable for consumption when received
- A missing product
- A product with a quantity different from what was ordered
3. Cases We Generally Do Not Accept
Returns or refunds are generally not provided for:
- Change of mind
- Customer no longer wanting the product
- Personal taste preference
- Products that have been opened or partially consumed
- Incorrect product selected by the customer
- Incorrect or incomplete address provided by the customer
- Customer being unavailable to receive the parcel
- Customer refusing to accept the parcel
- Parcel returned because of incorrect delivery information provided by the customer
4. Reporting an Issue
If there is a problem with your order, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Customer name
- Description of the issue
- Clear photographs of the product and packaging
- Unboxing video, if available
An unboxing video can be especially helpful when investigating damaged, missing or incorrect products.
5. Refunds
If a refund is approved after reviewing the complaint, the eligible amount will normally be refunded to the original payment method.
The time required for the refund to appear in your account may depend on the payment provider or bank.
6. Replacement
Depending on the nature of the issue and product availability, we may provide a replacement or refund for the affected product.
The final resolution will be determined after reviewing the complaint and supporting information.
7. Contact Us
For refund, replacement or product-related concerns:
WhatsApp: +91 7305778777
Email: support@gramathusoup.com
